Owner Responsibilities
Partnering with Stay Caribbean
To deliver safe, consistent, and exceptional stays, property owners partnering with Stay Caribbean must meet the following standards:
🏡 1. Property Standards & Cleanliness
Owners are responsible for ensuring properties are always guest-ready, including:
Fresh linens, towels, and amenities before every check-in
Fully functional utilities: water, electricity, Wi-Fi, air conditioning/fans
Clean, pest-free, and hazard-free environments
Prompt reporting of maintenance issues to Stay Caribbean
📸 2. Accurate Listings
Owners must maintain truthful, up-to-date property listings:
Use current, high-quality photos of the actual unit
Clearly describe amenities, house rules, and neighborhood highlights
Notify us of any changes (e.g., renovations or unavailable features) that may impact guest expectations
🛡 3. Guest Safety & Legal Compliance
To ensure safety and compliance:
Properties must meet all local health and safety regulations
Required safety items: smoke detectors, fire extinguishers, and a stocked first-aid kit
Owners must secure any local permits or licenses for short-term rentals
💬 4. Communication & Guest Experience
Owners agree to:
Respond promptly to guest inquiries or issues, either directly or through Stay Caribbean.
Honor confirmed reservations (except in emergencies)
Provide a smooth check-in and check-out process
🔁 5. Cancellations & Refunds
Stay Caribbean follows a fair refund and cancellation policy:
Owner-initiated cancellations may result in guest compensation or rebooking
Verified guest complaints or listing discrepancies may lead to partial or full owner-funded refunds
💼 6. Fees, Payments & Taxes
Owners must:
Keep their payment and tax information up to date
Comply with local tax laws and reporting requirements
Pay service and marketing fees as outlined in their listing agreement
🌐 7. Platform Compliance
Stay Caribbean markets properties across major platforms (Airbnb, Booking.com, Expedia, VRBO). Owners must follow:
Platform response time and review policies
Guest privacy rules
Non-discrimination and platform-specific requirements
⚖ 8. Liability & Indemnity
Owners are fully responsible for their property and guest safety. Stay Caribbean is not liable for:
Guest-caused damage
Injuries on the property
Legal or licensing violations
Owners agree to indemnify Stay Caribbean from any claims related to property conditions or operations.
Need Help?
Contact your Stay Caribbean representative or email us at owners@staycaribbean.com for support.
